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Terms and Conditions

The online store promedicals.com (hereinafter the "online store") is managed by the company F-TRADE d.o.o., Grajski trg 1, 2000 Maribor, Slovenia, (hereinafter the "provider"). You are bound by the General Terms and Conditions the moment you enter the promedicals.com online store. Please read the entire content of the general business conditions carefully. The general conditions are drawn up in accordance with the Consumer Protection Act, based on the recommendations of the Chamber of Commerce and Industry and international e-business codes. Sale and delivery of goods is possible throughout the world.


The provider will always strive to disclose or access information to the buyer/visitor: contact information that enables the user to communicate quickly and efficiently (email, telephone), accessibility of items (each item that is offered on the website should be accessible within an understandable period), conditions of delivery of the product or performance of the service (method, place and deadline of delivery), all prices must be clearly and unequivocally determined and it must be clearly shown whether they already include taxes or not and postage costs, method of payment and delivery, time the validity of the offer, the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product, notification of the complaint procedure, reclamation, including access to all information about the contact person or all information about the customer contact service.


Ordering in the online store takes place 24 hours a day, every day of the year. The customer can place orders via the virtual shopping cart. When entering and ordering an item in the online store, the visitor does not need to register, which makes the user experience more pleasant. The user is only one step away from the final execution of the order. When the item is selected and added to the basket, the user enters only basic information (name, surname, delivery address, postal code and post office, telephone number and email address, payment card information). This makes the purchase easier for the buyer/visitor, and the provider guarantees that the data will be completely protected. After the order, the buyer receives the purchase contract via e-mail to his e-mail address. The provider reserves the right to reject the order if it finds that it cannot execute it under the stated conditions and with the information it has.


The delivery of Promedical products worldwide is handled by FedEx. The package is delivered within 3-5 working days. FedEx delivery costs are free worldwide.


For orders in the EU, the responsible company is liable for VAT, which is included in the price. The sales contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email with the status "Order confirmed"). From this moment, all prices and other conditions are final and apply to both the provider and the buyer.

Our products are duty free in all countries except for China, Cuba and North Korea. China has a 25% rate of duty. Cuba and North Korea have a 35% rate of duty, which is paid by the customer. The goods could also be subject to a merchandise processing fee if no free trade agreement is applied.

EU orders don't have to pay extra VAT. All EU orders are shipped from Europe distributors and the prices include VAT.

United States of America and Canada are also VAT and duty included in the price.

For customers in other countries, whether you have to pay for the VAT and the amount being charged will depend on your local customs policies.


As part of promotional campaigns, it is possible for the provider to send a promotional code to the customer/visitor. The provider will clearly break down the validity date and purpose of the promotional code. In case of uncertainty regarding the use of the promotional code, the buyer/visitor can send an e-mail with the question to the e-mail address: info@promedicals.com. Discounts are not cumulative. Only one discount code can be redeemed per purchase.

Withdrawal from the purchase

Withdrawal: immediately after placing the order
The buyer should inform the provider in writing via e-mail about the cancellation of the order immediately after placing the order. The buyer should send the e-mail to info@promedicals.com and include the order no.

Withdrawal: after receiving the package
The buyer has 30 days to return the item. The buyer must pay the cost of returning the item. In the event that the provider sends the wrong item to the user, the cost of return shipping is paid by the provider. Items are returned by the buyer sending a notice of item return to info@promedicals.com. Customer support will send the buyer the return address and other necessary information. Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the shipment. In order to ensure the certainty, accuracy and timeliness of the refund and to ensure a record of payments, the refund to the buyer is made exclusively by transfer to his Bank Account. A cash refund is not possible, and the provider does not accept returned packages with a ransom.


Advertising messages will be clearly and unambiguously marked, the sender will be clearly named, various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation in them will also be clearly defined, the method of unsubscribing from receiving advertising messages will be clearly presented, the provider will explicitly respect the user's wish not to receive advertising messages.


Our products are manufactured by Oxford Medical Instruments Ltd., 2nd Floor Curzon House, 24 High StreetBanstead, Surrey, SM7 2LJ, England


The promedicals.com online store, data, product images, graphic and video elements on the website are protected by the Copyright Act and may not be used without prior written permission from us.


The provider undertakes to permanently protect all personal data of the customer. The provider will use personal data exclusively for the purposes of fulfilling the order, informing about news and promotions and for administrative services. In no case will the data be handed over to unauthorized persons and will be fully owned by the provider. For additional data security, the provider provides an SSL certificate that is installed on the server.


The use of the online store is solely at the user's own risk. The provider does not guarantee the correct and uninterrupted operation of online content or their individual sections. Likewise, it does not guarantee that the online store, servers or electronic messages do not contain viruses or other harmful elements. In this sense, the provider cannot assume responsibility for any damage that may occur during or as a result of using the website and store. The online store is generally open 24 hours a day and every day of the year. The provider reserves the right to short-term interruptions of access to the website and store, due to various technical or other reasons.


The provider strives to comply with applicable consumer protection legislation. In the event of a complaint or dispute being resolved, the provider will always assign a responsible person to deal with the complaint/dispute case. The buyer should contact info@promedicals.com in case of any complaint. The procedure for dealing with complaints and disputes is confidential. The provider undertakes to send the customer a notice of receipt of the complaint within 7 working days and to inform him about the course of the procedure itself. The provider will always strive to resolve any disputes and to continue to cooperate with the customer.


In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with applicable legislation. The provider, as a supplier of goods, publishes an electronic link to the platform for the online resolution of consumer disputes (SRPS) on its website. The platform is available to consumers here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN The mentioned arrangement comes from Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.


By signing up for e-news, the user agrees that the provider will inform him about news and promotions. The provider undertakes not to pass on the website user's e-mail address to a third party or misuse the e-mail address in any other way. The provider allows the user to unsubscribe from the e-news of the online store at any time.


Products featured on this website have not been evaluated by the FDA and are not intended for use as medical devices. Neither PEMF systems nor PEMF accessories diagnose, treat or cure any diseases, illnesses, medical conditions, or injuries. If you are experiencing symptoms of any medical condition, you should seek the advice of your licensed healthcare provider immediately.
All Pulse products are sold ex-factory.
Personal testimonials supplied within quotations or in direct statements on video, are strictly the opinions of the featured individual and should not be used to make medical decisions or otherwise interpreted as medical advice.

Return policy

30 Day Money Back Guarantee

For all “Promedical PEMF Devices” and "Polarized Light Therapy Lamps
  • Please contact us before sending an item back
  • Returns are accepted within 30 days of delivery date if item[s] are returned in original condition
  • Shipping charges are non-refundable
  • Damaged items or any issues must be reported and returned within 7 days of delivery.
  • Shipping costs will be reimbursed if an item is damaged or incorrectly shipped.
  • Please contact us for instructions on how to return damaged and incorrectly shipped items.
  • If a product is returned in a damaged state, we reserves the right to reject the return or deduct the necessary repair fees from the refund.
  • Please ensure that the package is fully sealed before shipping.
  • We don't charge any restocking fees, however you are kindly asked to cover the return shipping costs.


3 year warranty

For all “Promedical PEMF Devices” and "Polarized Light Therapy Lamps

We are proud to offer a 3-year warranty on our PEMF therapy devices, demonstrating our commitment to quality and customer satisfaction. We stand behind the durability and reliability of our products, ensuring that they are built to last and provide long-term benefits. In the unlikely event of any manufacturing defects or malfunctions, our comprehensive warranty provides peace of mind and efficient support for our valued customers.

Warranty conditions:

  • Please contact us before sending an item back
  • With this warranty card, we guarantee that the product will function flawlessly during normal and correct use during the warranty period, which begins when the goods are delivered to the consumer. We undertake to repair any defects due to defects in material or workmanship.
  • The buyer is obliged to report the defect and deliver the product to the address of the authorized seller.
  • The buyer is obliged to submit the warranty card and purchase receipt (invoice or purchase contract), otherwise he cannot claim the warranty.
  • If the product is repaired by an unauthorized person, the warranty cannot be claimed.
  • lf during the warranty period the product cannot be repaired within 45 days from the day the consumer submitted a claim, the authorized seller will replace it with a new one.
  • Maintenance work may be performed by an authorized dealer or an authorized service center.
  • Parts such as the battery and connecting cables are excluded from the warranty.
  • The buyer cannot assert claims from this warranty if he did not follow the attached instructions before and during use.
  • Wear and tear caused by normal use of the product is excluded from this warranty.

The warranty also does not cover defects caused during transport after delivery, defects due to improper use, mechanical defects caused by the user, defects caused by force majeure, lightning strikes, improper grounding or the use of improper consumables. The mat is intended for personal use. Warranty period: 3 years. Applies to Promedical device. Connecting cables are excluded from the warranty. The manufacturer or authorized distributor is not responsible for improper use of the device.

Service and complaints: info@promedicals.com or product manufacturer. You claim the warranty with the invoice or purchase contract of the purchased product and the warranty card. The guarantee begins with the delivery of the goods or with the signing of the purchase contract.

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